Refund policy

Return & Refund

Your satisfaction is our forever pursue! Being responsible for your shopping experience, we will do our best to accomplish your goal and offer you a best solution.

As we  provide 100% human hair products, which have been strictly inspected by CISS and our quality control team. If there is any quality problem, you can return it within 30 DAYS after signature. If the time period exceeds this time frame, we are sorry to tell you that the item couldn’t be returned. 

1. What is the definition of “returned in original condition”?

   1.1 Hair bundle has not been untied, washed, conditioned, dyed, bleached and installed, and for wavy hair bundle, the wave pattern are not dispersed.

    1.2 Hair wig has not been washed, conditioned, dyed, bleached ,installed and lace part has not been cut or destroyed by other ways.

2. Do I need an authorization before I make the return?

Yes. We don’t accept the return without authorization, also if the hair has not in the original condition, and if it has been over 30 days after delivery, we don’t accept the return.

Please contact us and let us know your order number. We will then provide you with instructions and a return address to ship your units back. All returned items will be inspected to see if you have the qualification for a refund.

Note: we highly recommend to ship your unit via using a trackable shipping service or purchasing shipping insurance, as that can greatly expedite the process.

All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

3. How can I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be issued directly to your original payment account.

  • Direct Refund: Within 10 days (varies by payment method).
  • PayPal: Typically 3 business days.

 

4. How can I contact you?

Please contact us by email semallwintk3@outlook.com. We always guarantee a response within 24 hours and will be happy to help you!

 

5. Order Cancellation

  • Before Shipment: We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund.
  • After Shipment: We cannot cancel the order if the product has already been shipped out.

 

Tips:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Return Address:
No.39, Binhe Road, Jian'an District, Xuchang City, Henan Province, 461111, CHINA.